Privacy Policy

1. Information We Collect

We only collect personal data that is necessary to fulfill your travel and booking requirements. This includes:

• Identity and Contact Data: Name, email address, phone number (+91 8585832339), and billing address.

• Official Identification: In compliance with local regulations in Sikkim, we may require government-issued IDs (such as Aadhaar, Voter ID, or Passport) at the time of check-in or booking verification.

• Payment Data: Transaction details required to process your bookings securely via our integrated payment gateways.

• Technical Data: IP address, browser type, and tracking data collected automatically via cookies through our hosting platform (Wix).

2. Lawful Basis and Purpose of Processing

In accordance with Indian law, we process your personal data based on your explicit Consent or for Legitimate Uses (such as fulfilling a booking contract or complying with local government mandates for hospitality businesses in Gangtok).

We use this data to:

• Confirm, manage, and process your room reservations.

• Respond to inquiries submitted via our contact forms.

• Send relevant booking updates, service notifications, or promotional newsletters (where consented).

• Maintain safety, security, and legal compliance at our property.

3. Data Sharing and Third-Party Disclosures

We do not sell your personal data. We only share your data with:

• Service Providers: Trusted platforms like Wix.com (our website host) and secure payment processors who handle data strictly on our behalf.

• Legal Authorities: Government, law enforcement, or regulatory bodies in Sikkim/India when required by law to maintain guest registers (e.g., Form C requirements for relevant travelers or local tourism tallies).

4. Your Rights as a Data Principal (Under DPDP Act)

As a resident of India, you have specific rights regarding your personal data:

• Right to Access and Correction: You can request a summary of the personal data we hold about you and ask us to correct or update inaccurate information.

• Right to Erasure: You can request that we delete your personal data once the purpose for its collection (e.g., your stay) is completed, subject to local tax and regulatory retention laws.

• Right to Withdraw Consent: You may withdraw your consent for marketing communications or data processing at any time.

• Right to Grievance Redressal: You have the right to register a grievance with us regarding your data handling.

5. Data Security and Retention

Your data is stored securely using Wix's firewall-protected servers. We retain your personal data only as long as necessary to fulfill booking obligations, provide customer support, and satisfy legal, accounting, or regulatory reporting requirements under Indian law.

6. Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If a parent realizes their child has provided data without consent, please contact our Grievance Officer immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Effective Date" at the top will indicate when the latest changes were made.

8. Grievance Redressal / Contact Us

If you have any questions, wish to exercise your rights, or want to file a complaint regarding how your data is handled, please contact our designated contact point:

• Email: contact@wingsexplorers.com

• Phone: +91 8585832339

• Address: Gangtok, Sikkim, India